Privacy Policy – City Hotel Amsterdam

Effective Date: 28 August 2025

City Hotel Amsterdam (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or services.

1. Who We Are

City Hotel Amsterdam
Prins Hendrikkade 130
1011 AP Amsterdam
The Netherlands
Phone: +31 20 623 0836
Email: info@cityhotelamsterdam.com

We are the data controller responsible for your personal information.

2. Information We Collect

We may collect the following categories of personal data:

Contact details: name, email address, phone number, postal address.
Booking information: arrival and departure dates, payment details, special requests.
Website usage data: IP address, browser type, device information, cookies.
Communication records: emails, messages, or calls made to us.

3. How We Use Your Information

Your personal data may be used for:

Processing and managing reservations.
Providing customer support and responding to inquiries.
Sending booking confirmations and service-related updates.
Improving our website and services.
Meeting legal and regulatory requirements.
With your consent, sending marketing communications (you may opt out anytime).

4. Legal Basis for Processing

We process personal data under the following legal bases:

Contractual necessity (e.g., to process your booking).
Legal obligations (e.g., financial record-keeping, local guest registration laws).
Legitimate interests (e.g., website security, service improvements).
Consent (for marketing or optional services).

5. Sharing Your Information

We only share your personal data with trusted third parties when necessary, such as:

Booking platforms or payment processors.
IT and website hosting providers.
Legal and regulatory authorities, where required.

We never sell your data to third parties.

6. International Data Transfers

If your information is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal protections.

7. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes described above, comply with legal obligations, or resolve disputes.

8. Cookies and Tracking

Our website uses cookies to enhance user experience, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings.

9. Your Privacy Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal data.
Restrict or object to the processing of your data.
Withdraw consent (for marketing communications).
Request data portability.

To exercise your rights, please contact us at info@cityhotelamsterdam.com.

10. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online system can be guaranteed to be 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” indicated at the top.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us: